Privacy Policy

Last updated: 06/10/2026

Emi Milo PF. Innospace Tirana ("us", "we", or "our") operates the website at https://www.innospacetirana.com (the "Site") and the coworking services offered there. This Privacy Policy explains what personal information we collect when you use the Site, how we use and protect it, and the choices and rights you have.

By using the Site, you agree to the practices described in this Policy. We process personal data in line with Albanian Law No. 9887 "On the Protection of Personal Data" and applicable data-protection principles.

Information We Collect

Information you provide to us. When you contact us or make a booking through the Site, we collect the details you choose to submit, which may include:

  • Your name, email address and phone number;
  • The subject and content of any message you send through our contact form;
  • Booking details such as the pass or room you request, the dates you select and any notes you add.

Information collected automatically. Like most websites, when you visit the Site we automatically receive certain technical information - your IP address, browser type and version, device information, the pages you view, the date and time of your visit, and the page that referred you ("Log Data"). This is collected through our server logs and privacy-friendly, cookieless analytics described below.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the information or tour you request;
  • Process and manage your booking requests and communicate with you about them;
  • Thank you after a visit and invite you to leave a review, as described below;
  • Operate, maintain, secure and improve the Site and our services;
  • Understand how visitors use the Site so we can make it better;
  • Prevent spam, fraud and abuse.

Follow-up after a visit. After your visit, we may send you a short message, by email or WhatsApp, to thank you and invite you to leave an honest Google review. The email is sent at most once per guest, and leaving a review is entirely your choice. If you would rather not receive this message, tell us at info@innospacetirana.com and we will not send it.

We do not sell your personal information, and we do not use it for automated decision-making that produces legal effects concerning you.

Cookies and Consent

Cookies are small text files stored on your device that help a website function. We keep our use of cookies to a minimum and group them as follows:

  • Strictly necessary - security cookies (for example those set by our contact-form spam protection) and anything required for the Site to work. These are always active and do not require your consent.
  • Analytics - for aggregate visitor statistics we use Cloudflare Web Analytics, which is privacy-friendly and works without cookies and without collecting personal data.
  • External content - some embedded content, such as the Google Maps on our contact page, is served by third parties that may set their own cookies. We load it only after you allow this category.

When you first visit the Site, a banner lets you accept all cookies, keep only the strictly necessary ones, or choose category by category. You can review or change your choices at any time through Manage cookie preferences or the "Cookie settings" link in the footer, and you can also control or delete cookies through your browser settings - though disabling some may affect how the Site works.

Third-Party Services

Some features of the Site rely on trusted third-party providers who may process limited data on our behalf, or receive your IP address when their content loads:

  • Cloudflare - delivers and secures the Site and provides privacy-friendly, cookieless visitor analytics.
  • Google reCAPTCHA - protects our contact form from spam and abuse.
  • Submit-form.com - delivers the messages you send through our contact form to us by email.
  • Innospace booking service (booking.innospacetirana.com) - receives and stores your booking request and sends you a confirmation by email, as well as the follow-up email after your visit.
  • WhatsApp and Instagram - if you message us or follow our links to these platforms, your interaction is governed by their own privacy policies.

Each provider processes data under its own privacy policy, and we encourage you to review them.

How We Share Your Information

We do not sell or rent your personal information. We share it only:

  • With the service providers listed above, to the extent needed to operate the Site and provide our services;
  • Where required by law, regulation, legal process or a valid governmental request;
  • To protect the rights, property or safety of Innospace Tirana, our members or others.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this Policy - for example, to answer your enquiry, manage your booking, or meet our legal and accounting obligations - after which it is deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your information;
  • Object to, or ask us to restrict, certain processing;
  • Withdraw your consent where processing is based on consent.

To exercise any of these rights, contact us at info@innospacetirana.com. We will respond within a reasonable time and in accordance with applicable law.

Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date and, where appropriate, we will notify you by other means. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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